This Refund and Cancellation Policy ("Policy") applies to all paid subscriptions to the ChangeOrdersPro Service, operated by Templeton Built Pty Ltd. This Policy is incorporated into and forms part of our Terms of Service. All fees are stated in United States Dollars.
The Free tier of ChangeOrdersPro is available at no charge. No fees are charged for Free tier use, and accordingly no refunds are available for Free tier accounts.
If you sign up for a Pro tier free trial, you will not be charged during the trial period. If you cancel before the trial expires, you will not be charged. If you do not cancel before the trial expires, your payment method will be charged on the day after the trial ends and your subscription will convert to a paid monthly subscription.
You may cancel during the trial period at any time through your account settings at no charge.
You may cancel your Pro subscription at any time through your account settings dashboard or by emailing support@changeorderspro.com. No cancellation fee applies.
Cancellation takes effect at the end of your current monthly billing period. You will retain access to all Pro features until the end of the period for which you have already paid. No charges will be made for the following billing period.
We do not issue partial or pro-rated refunds for unused days within a billing period that has already been charged. This applies equally whether you cancel at the beginning, middle, or end of a billing period.
If you contact us at billing@changeorderspro.com within thirty (30) calendar days of a Pro subscription charge requesting a refund, we will issue a full refund of that charge. Refund requests received more than thirty (30) days after the charge date are not eligible for a refund, except as set out in Section 4.2.
If the Service experiences a verified, material outage or technical failure that substantially prevents your use of core features for more than seventy-two (72) consecutive hours during a billing period, and we are unable to remediate the issue, you may contact us at billing@changeorderspro.com to request a pro-rated credit or refund for the affected period. Such requests are assessed on a case-by-case basis and at our reasonable discretion.
If you believe you have been charged in error or have incurred a duplicate charge, please contact us immediately at billing@changeorderspro.com. Verified erroneous charges will be refunded in full.
We encourage you to contact us before initiating a chargeback with your card issuer, as we can typically resolve billing disputes faster directly. Chargebacks initiated without prior contact with us may result in immediate account suspension pending resolution.
Approved refunds are issued to the original payment method used for the charge, within five (5) to ten (10) business days of approval. The time for the refund to appear on your statement depends on your bank or card issuer and may take additional time.
We do not issue refunds by cash, check, or alternative payment method.
Upon cancellation, your account will be downgraded to the Free tier (subject to Free tier limits) or closed, per your preference. Customer Content retention and deletion after cancellation is governed by our Privacy Policy. We strongly recommend exporting all change orders and signed documents before cancelling, as access to Pro-tier data may be affected by downgrade.
We may change subscription pricing with at least thirty (30) days' advance written notice. If you do not agree to a price change, you may cancel before the new price takes effect without incurring the new charge.
We may modify this Policy at any time with reasonable advance notice. Material changes will be communicated by email and posted on our website. Continued use of the Service after the effective date of changes constitutes acceptance.
For questions about billing, cancellations, or refunds, please contact us:
Templeton Built Pty Ltd
Operating as ChangeOrdersPro
Website: www.changeorderspro.com
Billing: billing@changeorderspro.com
Support: support@changeorderspro.com