These are the terms that govern your use of ChangeOrdersPro. We've kept them as plain as we could without losing the legal protections both sides need. If anything's unclear, email us — we'd rather explain than enforce.
By creating a ChangeOrdersPro account or using the service, you agree to these Terms of Service ("Terms") and our Privacy Policy. If you're using ChangeOrdersPro on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms.
You also acknowledge that you have read and understood Section 9 (Disclaimers and fitness for purpose) and Section 10 (Limitation of liability), and that those sections form a critical part of the bargain between us. The pricing of the service — including the free tier — is offered on the express basis of those disclaimers and limitations. If you don't agree to those sections, you must not use the service.
ChangeOrdersPro is operated by Templeton Built Pty Ltd ("we", "us", "our"). The service is offered at app.changeorderspro.com and related domains.
You need an account to use ChangeOrdersPro. You're responsible for:
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. The service is intended for business use, not consumer use.
You agree to use ChangeOrdersPro only for legitimate construction-industry change order management and related contract administration. You will not:
We reserve the right to suspend or terminate accounts that violate these rules, with or without notice depending on severity.
ChangeOrdersPro provides e-signature functionality compliant with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act), the Uniform Electronic Transactions Act (UETA), and similar legislation in other jurisdictions. Signatures captured through the service are generally legally binding on the signing parties to the same extent as a handwritten signature.
Each signed change order includes an audit trail (timestamps, IP addresses, viewing history) embedded in the signed PDF. This audit trail is what makes the signature legally defensible in dispute resolution.
Important limitations:
You retain all rights to the content you create in ChangeOrdersPro — your change orders, client information, project data, photos, and notes. We claim no ownership of your content.
By using the service, you grant us a limited license to host, store, transmit, and display your content as necessary to provide the service to you and your designated recipients (e.g., the homeowner you're sending a change order to). This license terminates when you delete your content or close your account, except as needed for backups, audit-trail retention, and legal compliance as described in our Privacy Policy.
We do not use your content to train AI models. Your project data is your business; we treat it that way.
The Free tier is genuinely free. No credit card required. No trial expiration. The limits described on our pricing page apply (3 change orders per month, 1 project, 1 user).
Pro is $45/month (USD or local equivalent depending on your region) billed monthly via Stripe. By subscribing, you authorize us to charge your designated payment method for the recurring subscription fee until you cancel. Subscriptions auto-renew at the end of each billing period unless cancelled.
If you sign up for a Pro trial, we will not charge your card during the trial period. You can cancel before the trial ends to avoid being charged. If you don't cancel, your card will be charged on day 15 and your subscription becomes active.
You can cancel your Pro subscription any time from your account settings. Cancellation takes effect at the end of your current billing period; you retain Pro access until then, after which your account drops to the Free tier. We do not pro-rate refunds for partial months.
If you contact us within 30 days of a Pro charge requesting a refund, we will provide one — no questions asked. After 30 days, we don't issue refunds, but you can cancel to prevent further charges.
If we raise the price of Pro, we'll grandfather existing subscribers at their original rate for at least 12 months from the change. We'll never raise prices on Free.
We aim for high availability but cannot guarantee uninterrupted service. We may need to perform maintenance, deploy updates, or respond to security incidents that temporarily affect availability. Where possible, we provide advance notice for planned maintenance.
If you experience an outage that significantly affects your ability to use the service, contact support@changeorderspro.com. For Pro subscribers, we'll review whether service credits are warranted on a case-by-case basis.
ChangeOrdersPro integrates with third-party services (Stripe for payments, Postmark for email, Twilio for SMS, QuickBooks and Xero for accounting sync, etc.). Your use of these integrations is also subject to the terms of those third-party services. We are not responsible for the actions, policies, or availability of third-party services.
Before relying on ChangeOrdersPro for live projects, you must evaluate whether the service meets your specific operational, legal, and contractual requirements. Those requirements include — without limitation — your jurisdiction's construction law, your contract templates, your client expectations, your accounting workflows, the specific contracts you intend to amend through change orders, and any insurance, licensing, or regulatory obligations that apply to your business. We can describe what the service does, but we cannot tell you whether it is the right tool for your situation. That decision is yours alone.
By creating an account or using the service, you acknowledge and agree that:
The service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranty of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by applicable law, we expressly disclaim:
We are not your attorney, accountant, financial advisor, or construction-management consultant. Any information provided in or about the service — including templates, FAQ content, blog posts, support responses, and educational material — is for general informational purposes only and does not constitute legal, financial, tax, or professional advice. Consult a licensed professional for advice specific to your situation.
Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights, statutory guarantees, or remedies that cannot be excluded or restricted under applicable law — including, where applicable, the consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or equivalent consumer-protection legislation in your jurisdiction. Where such rights apply and cannot be excluded, our liability for any breach of those non-excludable rights is, to the extent permitted by law, limited as set out in Section 10.
To the maximum extent permitted by law, our total liability arising from or related to the service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD $100.
We are not liable for indirect, incidental, consequential, or special damages, including loss of profits, business interruption, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.
You can terminate your account at any time by deleting it from your account settings. We may suspend or terminate your account if you violate these Terms, with notice where reasonable.
Upon termination, your access to the service ends. Data retention after termination is governed by our Privacy Policy — generally 30 days for active recovery, with audit trails retained for 7 years for completed signed change orders.
We may update these Terms from time to time. If we make material changes, we'll notify you by email and post a notice in the product before the changes take effect. Your continued use of the service after the effective date constitutes acceptance of the revised Terms. If you don't agree to the changes, you can close your account before they take effect.
These Terms are governed by the laws of South Australia, Australia, without regard to conflict-of-laws principles. Any disputes arising from these Terms or the service will be resolved in the courts of South Australia, except where applicable law requires otherwise (for example, consumer-protection laws in your jurisdiction may grant you additional rights).
Questions about these Terms? Email legal@changeorderspro.com.
For general support: support@changeorderspro.com
Mailing address: Templeton Built Pty Ltd, Adelaide, South Australia